These Terms and Conditions govern the use of services provided by The Car Doctors, operated by KLASIQA LIMITED (Company Number: 15183611).

By requesting a quote or booking a service, you agree to the terms set out below.

1. About Us

The Car Doctors is a mobile vehicle service operated by:

KLASIQA LIMITED

Company Number: 15183611

United Kingdom

We provide mobile vehicle services including but not limited to:

• Car detailing

• Interior and exterior vehicle cleaning

• Scratch and paint repair

• Bumper repair

• Minor cosmetic bodywork repairs

• Other vehicle appearance restoration services

Services are provided at customer locations across Suffolk and surrounding areas.

2. Booking and Quotes

Customers may request quotes or book services via:

• Our website

• Phone or SMS

• Email

Quotes are based on the information provided by the customer and may change after inspection of the vehicle.

Submitting a quote request does not guarantee a booking until the appointment is confirmed.

3. Service Location

As a mobile service provider, customers must ensure that:

• The vehicle is accessible at the agreed location

• There is sufficient working space around the vehicle

• The environment is safe and suitable for carrying out the service

If the location is unsuitable or unsafe, we may reschedule or cancel the service.

4. Pricing

Prices listed on the website are indicative starting prices.

Final pricing may vary depending on:

• Vehicle size and condition

• Level of damage or contamination

• Time required to complete the work

• Additional services requested

Customers will be informed of any price adjustments before work begins.

5. Payment

Payment is typically due upon completion of the service unless otherwise agreed.

Accepted payment methods may include:

• Bank transfer

• Card payment

• Other agreed payment methods

Failure to make payment may result in refusal of future services.

6. Cancellations

Customers may cancel or reschedule appointments with reasonable notice.

Late cancellations or missed appointments may result in a cancellation charge.

We may reschedule appointments due to:

• Severe weather

• Safety concerns

• Equipment issues

• Other unforeseen circumstances

7. Vehicle Condition and Pre-Existing Damage

Customers must inform us of any known issues with the vehicle before work begins, including:

• Electrical faults

• Loose trims or panels

• Prior body damage

• Paint defects

We are not responsible for pre-existing damage discovered during the service.

8. Repair Limitations

Vehicle repair and restoration services aim to improve the appearance of the vehicle, but results may vary depending on the condition of the vehicle.

Certain damage may not be fully repairable without more extensive work such as full panel replacement or repainting.

9. Personal Belongings

Customers should remove valuable items from the vehicle before the service.

The Car Doctors is not responsible for loss or damage to personal belongings left inside the vehicle.

10. Liability

To the maximum extent permitted by law, KLASIQA LIMITED shall not be liable for:

• Pre-existing vehicle damage

• Undisclosed vehicle defects

• Indirect or consequential losses

Our liability is limited to the value of the service provided.

11. Communications

By submitting your contact details, you agree that we may contact you regarding:

• Your booking

• Service updates

• Appointment confirmations

Communication may occur via phone, SMS, or email.

12. Changes to Terms

KLASIQA LIMITED reserves the right to modify these Terms and Conditions at any time. Updated versions will be posted on this page.

13. Contact

For any questions regarding these Terms and Conditions, please contact:

The Car Doctors

Operated by KLASIQA LIMITED (15183611)

Website: www.thecardoctors.co.uk

Email: [email protected]